Refund policy

At Krishiva Atelier, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept return requests only if:

The product received is damaged during delivery.The wrong product has been delivered.The product has a manufacturing defect.

To be eligible for a return, you must contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging.

Non-Returnable Items

The following items are not eligible for return:

Products purchased during sale or promotional offers.

Products damaged due to misuse or improper handling.

Products returned without original packaging.

Change of mind purchases.

Customized or personalized jewellery items.

Refund Process

Once your return request is reviewed and approved:

The returned item will be inspected.

If approved, the refund will be processed within 5-7 business days.

Refunds will be credited to the original payment method used during purchase.

Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

Cancellation Policy

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately with supporting photos or videos.

Contact Information

Legal Name: BHAVIKA PATEL
Trade Name: KRISHIVA ATELIER
WhatsApp: +91 96 8788 2121
Call: +91 96 8788 2121
Email: office@krishivaatelier.com
Address: Shubham Raw House, Laskana, Surat - 395006

We are committed to resolving all genuine concerns as quickly as possible and ensuring a smooth shopping experience for our customers.

Last Updated: June 2026